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Everything you need to know about the venue.
Where is the Westcott Theater?

The Westcott is located at 524 Westcott St. Syracuse, NY 13210.

When I get to the Westcott where can I park?

We have plenty of free parking around the venue for you. There is a lot directly behind the venue where you can park, you can also park in the large lot behind Westcott Grocery and across from Recess. There is also plenty room on the street and side streets for you to park in as well, just be sure to read the signs around you to ensure that you’re ok to park there. Please be respectful of our neighbors and don’t leave trash in these lots. Just as a heads up, the lot in front of Dorian’s is for their customers only, you will get towed if you park there.

Where can I purchase tickets for upcoming concerts?

You can purchase tickets online for all Westcott Theater shows on The Sound Garden in Armory Square also sell tickets to all upcoming Westcott Theater shows.

Can I use a credit/debit card to purchase tickets at the door?

Yes! We gladly accept most major credit cards at our box office and our bar.

What are your business hours at the theater?

There are no set hours of operation. We are open on all show days an hour before doors open.

Can I rent out the Westcott for a private party or to put on my own event?

Absolutely. We’d love to work with you, give us a call. Visit out Contact page for more information on how to get in touch with us.

Is there a photo/video/audio policy at the Westcott Theater?

Its always best to abide to our standard in-house policy which is; No flash photography, No pro cameras or anything with a detachable lens, No video recording and no audio recording. This will save you the hassle of having to take your camera back to the car. If you’re inquiring about a press pass, your best bet would be to contact the artists.

Does the Westcott have seating?

The Westcott Theater has different set ups. Most shows are general admission standing however there are seats throughout the venue for those who cannot stand the entire time.

Does the Westcott Theater have a coat check?

Yes. It is located upstairs in the venue.

What can I do to help out? I'd love to help spread the word on upcoming shows at the Westcott!

We’re looking for new promo people / street teamers all of the time! Send an email over to for more info!

What are the age requirements to attend shows at the Westcott?

Typically all shows at The Westcott Theater are all ages admitted. Occasionally, there are age restrictions. Please check the website before purchasing tickets to be sure.

Can I bring food and drinks into the Westcott?

There is NO outside food or drink allowed in The Westcott Theater. There is a full bar located inside, you may want to get something to eat though before coming into the venue as there is NO RE-ENTRY.

Are tickets available at the door the day of show?

Sometimes, unless the show sells out in advance. If a show is sold out in advance, we’ll post it on the website. To avoid this, always purchase your ticket a head of time. By doing this you’re guaranteed to get in!

If I show up later in the night, is the ticket cheaper?

No. The ticket cost is the same at the start of the night as it is at the end of the night. Be sure to get to the show early to get the most bang for your buck.

I was at a show the other night and I left my ________ there.

The Westcott Theater is not responsible for any lost or stolen items. Please make sure you bring all of your belongings with you when you leave after the show.

Does the Westcott Theater have a bar?

Yes. The Westcott Theater has a full bar that serves both alcoholic and non-alcoholic beverages.

Are tickets refundable? What if the show gets canceled or rescheduled?

Tickets are nonrefundable – all sales are final. If a show gets canceled and you’ve purchased a ticket, you will get refunded. The refund is automatic and will show up in your bank account a few days from the point of cancellation. If the show gets rescheduled, your old ticket will be valid for the new date.

What if I haven't received my purchased tickets in the mail?

Online ticket orders will be received through e-mail. From there you can choose to print your ticket or save it to your phone. Don’t worry if you don’t have a printer! We can look up your order at the Box Office and print your tickets for you when you arrive!

Still have questions?

Can’t find the answer you’re looking for? Please reach out to our friendly team.